Ordering Procedures

Ordering Process

4.1 How You Place an Order.

a.      For website purchases, place your order on www.muraflo.com.  

b.      For customers in Alaska and Hawaii, please place your order via email. When your order is finalized, we will email you an invoice.

c.       For customers requesting to purchase custom products - products which are not standard products and are instead made to your unique specifications – please discuss your custom order requests with us via email and phone. When your order is finalized, we will email you an invoice.

4.2 Your Purchase Information. You agree to provide current, complete and accurate account information for all purchases made at our store or through email - including your email address, phone number, and correct credit card details - so that we can complete your transactions and contact you as needed.

4.3 How We Accept Your Order.

a. For website purchases, our acceptance of your order takes place when you have placed an order on www.muraflo.com and received confirmation of payment.

b. For email purchases - including for customers in Alaska and Hawaii and for customers purchasing custom products - our acceptance of your order takes place when we email you an order acknowledgement with receipt of payment.

4.4 If We Cannot Accept Your Order. If we are unable to process your order, we will notify you by email or phone. This may be due to factors such as product availability, out-of-stock materials, authorization issues with your payment card, unforeseen resource limitations, errors in the product's price or description, or non-compliance with these terms. If the product is unavailable or the product’s source materials are out of stock, you will have the option to accept the revised delivery dates, change your order, or receive a refund.

4.5 Where We Sell To. Muraflo accepts orders from locations within the continental United States and Hawaii. We do not accept orders from addresses outside the U.S. (Orders from Alaska and Hawaii customers are accepted via email only.)

4.6 Sales Exclusions. We occasionally exclude selected zip codes from purchasing certain colors and/or sizes of products through our website. This is due to our exclusive sales agreement(s) with trusted retail partner(s). If you receive a notice of exclusion, you will be provided the necessary information to purchase your product from our retail partner.

4.7 No Resale or Export. Unless otherwise agreed with Muraflo in writing, orders are for individual homeowner use. Orders for stock or resale are prohibited. For pro-partner business customers, please contact us to discuss your project. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

4.8 Other Sales Limitations. We only knowingly sell products to adults. If you are under the age of majority in your jurisdiction (typically 18 years old), you are not permitted to purchase products. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, geographic region, or per order. We reserve the right to refuse orders placed with us. We reserve the right to modify or discontinue products without notice at any time.