Damaged Shipment

Shipping Damage Policy
Steps to Follow. While we do our best to ensure that products arrive in excellent condition, damage can occasionally occur during shipping. Please inspect your shipment(s) immediately upon arrival. If there are any signs of shipping damage:

·       Receive the shipment.

·       Detail the damage in writing on the shipper’s bill of lading and take a photograph of the document.

·       Call us immediately at 844-687-2356. Shipping damage must be reported to us within one business day following delivery.

·       We will ask you to send us information that will include, without limitation, photographs and notes about the damage.

Remedies. Depending on the nature and scale of the damage, we may offer you a full refund, a replacement, or a partial refund, at Muraflo’s discretion.

Written Approval. Do NOT return a product damaged in shipment without express written approval from Muraflo. Any products returned to Muraflo without approval may result in your return being treated as an unauthorized return rather than a damaged return.

Exclusions. If you do not send us proof of shipping damage including, without limitation, photographs and written documentation, we not offer you a refund, partial refund, or replacement.