The base is made of composites that make it strong, lightweight, and waterproof. The finish materials are regular finish materials – ceramic and porcelain tile and mosaics, natural stone and pebble mosaics, polymer modified high-performance grout, and anodized trim - which we source from manufactures including Daltile, American Olean, Zen Paradise, Schluter, and HB Fuller.

Depending on the size and finish materials, our trays weigh between 42-90 lbs. See our Product Sheets for weight guidelines per Collection.

In some cases yes. If you are interested in purchasing a product which is not one of our standard products (standard products are those that you see on our website), you can contact us via phone or email to discuss your request for a custom product. You can let us know your requested specifications - including size, drain type and location, and finish materials – and we will let you know if we can manufacture it and what the price will be. Please note that custom products are non-returnable.

To determine what size tray you need, you can estimate the size of your shower area by measuring: the width (left to right) from stud to stud and; the depth (back to front) from stud to front of shower. This requires making holes in your current shower walls to reach the stud. If you do not know how to do this, or feel unconfident in doing so, we highly recommend you hire a professional to carry out all measurements, pre-installation checks, and any necessary remedial work.

Go to our shop pages and click on a shower tray you are interested in. You will find all descriptions, diagrams, and specifications on that product’s page. Please review all the technical information prior to purchase.

Yes. The ceramic mosaics on our ceramic-finished trays meet or exceed the recognized standard for slip resistance in wet areas (called DCOF).

The pebble and stone mosaics on our pebble/stone-finished trays are generally not tested by their manufacturer for slip resistance. However, the pebbles/stones in these mosaics are sliced in a way that creates an abrasive surface and the joints between them are grouted with an abrasive sanded grout.

Proper maintenance is crucial as improper maintenance can result in a build-up on the surface of the tile causing tile mosaics to become slippery. (Refer to our Care and Maintenance Guidelines.)

As with any raised shower tray with a front curb, our standard products are not ADA compliant. You are welcome to contact us via phone or email to discuss your request for an ADA compliant shower pan.

Yes, our products have a three-year limited residential warranty. Read it here.

Muraflo sells and ships products to locations within the continental United States and Hawaii. We do not accept orders from addresses outside the U.S.

You can place your order via email (not through our website). When your order is finalized, we will send you an invoice. You are also welcome to call us to discuss your project and ask questions about purchasing and delivery to these states.

Please refer to our Shipping Policy.

Please refer to our Shipping Policy.

When you have received your tracking number, you can call the shipping carrier and ask if you can schedule a specific delivery time.

Please refer to Section 7 of our Terms of Service.

You may return standard products within 30 days from the shipment date. Please refer to our Returns Policy for full details including return requirements and exclusions. Please note that all return shipping charges are paid by the customer.

No. If you wish to return a product, you would be responsible for paying the shipping cost and insuring the shipment. Please refer to our Returns Policy for full details.

Please refer to our Returns Policy.

Please refer to our Damaged Shipment Policy.